Shopify
Shopify has a Was this page helpful? feature on the bottom of each page with the options Yes or No.
When you click Yes, a text area appears asking you, “What did you like about this page? (optional).”
After you submit your rating and optional text feedback, a thank you message replaces the text area. The rating buttons still appear, but they are disabled.
When you click No, a group of radio buttons appear with the following options: This isn't what I was looking for., There aren't enough examples., The information is hard to understand., The information doesn't solve my issue., Other. A text area also appears.
When you select an option, the placeholder text for the text area changes to help guide your response.
| Option | Placeholder prompt |
|---|---|
| This isn’t what I was looking for. | What were you looking for? |
| There aren’t enough examples. | What examples were you looking for? |
| The information is hard to understand. | What was difficult to understand? |
| The information doesn’t solve my issue. | What issue were you trying to solve? |
| Other | What can we do to improve this page? |
After you submit your rating and optional text feedback, a thank you message replaces the text area. The rating buttons still appear, but they are disabled.
