Jekyll2024-02-06T12:41:51+00:00https://doublegreat.dev/feedback-library/feed.xmlFeedback libraryA library of documentation and product feedback user interfaces and workflows.Katy DeCorahApple2020-10-29T00:00:00+00:002020-10-29T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/10/29/apple<p>On the bottom of <a href="https://support.apple.com/">Apple Support</a> pages, you will find a <strong>Helpful?</strong> feature with the options <code class="language-plaintext highlighter-rouge">Yes</code> and <code class="language-plaintext highlighter-rouge">No</code>.</p>
<p><img src="/feedback-library/img/2020-10-29-apple-1.png" alt="Helpful?" /></p>
<p>If you click <code class="language-plaintext highlighter-rouge">Yes</code>, an optional text area with a placeholder that asks you if there’s anything else Apple should know appears. The section also asks that you do not include any personal information in your response.</p>
<p><img src="/feedback-library/img/2020-10-29-apple-2.png" alt="We're glad this article helped." /></p>
<p>After you submit your feedback, a thank you message replaces the section.</p>
<p><img src="/feedback-library/img/2020-10-29-apple-3.png" alt="Thanks for your feedback." /></p>
<p>If you click <code class="language-plaintext highlighter-rouge">No</code>, the optional text area placeholder asks you how Apple can make the article more helpful.</p>
<p><img src="/feedback-library/img/2020-10-29-apple-4.png" alt="Thanks for letting us know. How can we make this article more helpful?" /></p>
<p>After you submit your feedback, a thank you message replaces the section.</p>Katy DeCorahOn the bottom of Apple Support pages, you will find a Helpful? feature with the options Yes and No.Atlassian2020-10-27T00:00:00+00:002020-10-27T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/10/27/atlassian<p>On <a href="https://developer.atlassian.com/">Atlassian’s Developer pages</a>, you can find a <strong>Rate this page</strong> feature at top and bottom of each page.</p>
<p><img src="/feedback-library/img/2020-10-27-atlassian-1.png" alt="Rate this page: ☆☆☆☆☆." /></p>
<p>The rating options are five stars. When you hover over each star a tooltip appears to qualify the sentiment: unusable, poor, okay, good, or excellent.</p>
<p><img src="/feedback-library/img/2020-10-27-atlassian-2.png" alt="Rate this page: unusable." /></p>
<p>When you click a star, its fill changes from transparent to yellow and all stars to the left of it also take this styling change. A modal with a text area also appears asking you to share your thoughts. You can send the feedback or close the modal. The modal content is the same regardless of the rating you clicked.</p>
<p><img src="/feedback-library/img/2020-10-27-atlassian-3.png" alt="Share your thoughts. Your feedback helps us improve. Let us know your thoughts about this page." /></p>
<p>After you submit your feedback, a small badge appears on the bottom left corner of the page thank you for your feedback.</p>
<p><img src="/feedback-library/img/2020-10-27-atlassian-4.png" alt="Thank you. We'll use your feedback to improve this page." /></p>Katy DeCorahOn Atlassian’s Developer pages, you can find a Rate this page feature at top and bottom of each page.Shopify2020-10-27T00:00:00+00:002020-10-27T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/10/27/shopify<p><a href="https://help.shopify.com/">Shopify</a> has a <strong>Was this page helpful?</strong> feature on the bottom of each page with the options <code class="language-plaintext highlighter-rouge">Yes</code> or <code class="language-plaintext highlighter-rouge">No</code>.</p>
<p><img src="/feedback-library/img/2020-10-27-shopify-1.png" alt="Was this page helpful?" /></p>
<p>When you click <code class="language-plaintext highlighter-rouge">Yes</code>, a text area appears asking you, “What did you like about this page? (optional).”</p>
<p><img src="/feedback-library/img/2020-10-27-shopify-2.png" alt="What did you like about this page? (optional)." /></p>
<p>After you submit your rating and optional text feedback, a thank you message replaces the text area. The rating buttons still appear, but they are disabled.</p>
<p><img src="/feedback-library/img/2020-10-27-shopify-3.png" alt="Thank you for your feedback!" /></p>
<p>When you click <code class="language-plaintext highlighter-rouge">No</code>, a group of radio buttons appear with the following options: <code class="language-plaintext highlighter-rouge">This isn't what I was looking for.</code>, <code class="language-plaintext highlighter-rouge">There aren't enough examples.</code>, <code class="language-plaintext highlighter-rouge">The information is hard to understand.</code>, <code class="language-plaintext highlighter-rouge">The information doesn't solve my issue.</code>, <code class="language-plaintext highlighter-rouge">Other</code>. A text area also appears.</p>
<p><img src="/feedback-library/img/2020-10-27-shopify-4.png" alt="This isn't what I was looking for." /></p>
<p>When you select an option, the placeholder text for the text area changes to help guide your response.</p>
<p><img src="/feedback-library/img/2020-10-27-shopify-5.png" alt="What were you looking for?" /></p>
<table>
<thead>
<tr>
<th>Option</th>
<th>Placeholder prompt</th>
</tr>
</thead>
<tbody>
<tr>
<td>This isn’t what I was looking for.</td>
<td>What were you looking for?</td>
</tr>
<tr>
<td>There aren’t enough examples.</td>
<td>What examples were you looking for?</td>
</tr>
<tr>
<td>The information is hard to understand.</td>
<td>What was difficult to understand?</td>
</tr>
<tr>
<td>The information doesn’t solve my issue.</td>
<td>What issue were you trying to solve?</td>
</tr>
<tr>
<td>Other</td>
<td>What can we do to improve this page?</td>
</tr>
</tbody>
</table>
<p>After you submit your rating and optional text feedback, a thank you message replaces the text area. The rating buttons still appear, but they are disabled.</p>
<p><img src="/feedback-library/img/2020-10-27-shopify-6.png" alt="What were you looking for?" /></p>Katy DeCorahShopify has a Was this page helpful? feature on the bottom of each page with the options Yes or No.Mailchimp2020-09-05T00:00:00+00:002020-09-05T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/09/05/mailchimp<p>On <a href="https://mailchimp.com/help/">Mailchimp’s Guides and Tutorials</a>, you can find a <strong>Was this article helpful?</strong> feature at the bottom of each page. You can select <code class="language-plaintext highlighter-rouge">Yes</code> or <code class="language-plaintext highlighter-rouge">No</code> and let them know if there’s anything they can do to improve their site through a text area, which is optional. You must confirm that you are not a robot before submitting your feedback.</p>
<p><img src="/feedback-library/img/2020-09-05-mailchimp-1.png" alt="Was this article helpful?" /></p>
<p>If you click yes, a group of checkboxes appears above the text area that asks you to tell them more about your experience. You can select from: <code class="language-plaintext highlighter-rouge">It was easy to find what I was looking for.</code>, <code class="language-plaintext highlighter-rouge">I could easily scan a help article to find the information I needed.</code>, <code class="language-plaintext highlighter-rouge">The help articles are easy to read.</code>, <code class="language-plaintext highlighter-rouge">The help articles helped me resolve my issue.</code>, <code class="language-plaintext highlighter-rouge">Mailchimp is easy to use.</code>, <code class="language-plaintext highlighter-rouge">I just love Mailchimp!</code> or <code class="language-plaintext highlighter-rouge">Other.</code>.</p>
<p><img src="/feedback-library/img/2020-09-05-mailchimp-2.png" alt="Awesome! Can you tell us more about your experience today?" /></p>
<p>If you click no, a different group of checkboxes appears. You can select from: <code class="language-plaintext highlighter-rouge">The help articles don't make sense.</code>, <code class="language-plaintext highlighter-rouge">I wish there was a video that showed me how to do this.</code>, <code class="language-plaintext highlighter-rouge">What I'm trying to do in Mailchimp doesn't work the way I think it should.</code>, <code class="language-plaintext highlighter-rouge">It was hard to find what I was looking for.</code>, <code class="language-plaintext highlighter-rouge">I never found what I was looking for at all.</code>, <code class="language-plaintext highlighter-rouge">I have to contact Support to resolve my issue (for example, an account or billing problem).</code>, or <code class="language-plaintext highlighter-rouge">Other.</code>,</p>
<p><img src="/feedback-library/img/2020-09-05-mailchimp-3.png" alt="Sorry we couldn't be more help. Can you tell us about your experience today?" /></p>
<p>After you submit your feedback, a thank you message replaces the feedback form.</p>
<p><img src="/feedback-library/img/2020-09-05-mailchimp-4.png" alt="Thanks for submitting your feedback!" /></p>Katy DeCorahOn Mailchimp’s Guides and Tutorials, you can find a Was this article helpful? feature at the bottom of each page. You can select Yes or No and let them know if there’s anything they can do to improve their site through a text area, which is optional. You must confirm that you are not a robot before submitting your feedback.Algolia2020-09-04T00:00:00+00:002020-09-04T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/09/04/algolia<p>On <a href="https://www.algolia.com/doc/">Algolia’s documentation</a>, you can find a <strong>Did you find this page helpful?</strong> feature at the bottom of each page with a thumbs up and thumb down button options.</p>
<p><img src="/feedback-library/img/2020-09-04-algolia-0.png" alt="Did you find this page helpful?" /></p>
<p>If you click thumbs up, a form appears with a text area that thanks you for your feedback and asks what you liked about the page. You can also include your email if you want someone at Algolia to get back to you.</p>
<p><img src="/feedback-library/img/2020-09-04-algolia-1.png" alt="Thank for your feedback! What did you like about this page?" /></p>
<p>If you click thumbs down, the same form appears and the text area asks you what Algolia can improve.</p>
<p><img src="/feedback-library/img/2020-09-04-algolia-2.png" alt="Thank for your feedback! What can we improve about this page?" /></p>
<p>Throughout the site, you’ll find a small button with an exclamation point icon on the right of sections.</p>
<p><img src="/feedback-library/img/2020-09-04-algolia-3.png" alt="Round button with exclamation point icon." /></p>
<p>When you click it, the page scrolls down to the feedback feature and opens the feedback form. The text area asks, “What’s on your mind?”</p>
<p><img src="/feedback-library/img/2020-09-04-algolia-4.png" alt="What's on your mind?" /></p>Katy DeCorahOn Algolia’s documentation, you can find a Did you find this page helpful? feature at the bottom of each page with a thumbs up and thumb down button options.React2020-09-04T00:00:00+00:002020-09-04T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/09/04/react<p>On <a href="https://reactjs.org/docs/getting-started.html">React’s documentation</a>, you can find a <strong>Is this page useful?</strong> feature at the bottom of each page with a thumbs up and thumb down button options.</p>
<p><img src="/feedback-library/img/2020-09-04-react-1.png" alt="Is this page useful?" /></p>
<p>If you click thumbs up, a thank you message replaces the thumb rating options.</p>
<p><img src="/feedback-library/img/2020-09-04-react-2.png" alt="Thanks for letting us know!" /></p>
<p>If you click thumbs down, nothing happens.</p>Katy DeCorahOn React’s documentation, you can find a Is this page useful? feature at the bottom of each page with a thumbs up and thumb down button options.Chrome DevTools2020-07-25T00:00:00+00:002020-07-25T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/07/25/chrome-devtools<p>On <a href="https://developers.google.com/web/tools/chrome-devtools">Chrome DevTools</a>, you can find a <strong>Was this page helpful?</strong> feature at the bottom of each page with the options <code class="language-plaintext highlighter-rouge">Yes</code> or <code class="language-plaintext highlighter-rouge">No</code>. You will also find a 5-star rating system below the feedback feature asking the same question.</p>
<p><img src="/feedback-library/img/2020-07-25-devtools-thumb.png" alt="Was this page helpful?" /></p>
<p>The first feedback feature is part of a larger Community section to help improve documentation:</p>
<p><img src="/feedback-library/img/2020-07-25-devtools-1.png" alt="File bug reports and feature requests." /></p>
<p>From the feedback feature, if you click <code class="language-plaintext highlighter-rouge">Yes</code> (you found the page helpful), a new panel will appear asking you, “What was the best thing about this page?” You can select: <code class="language-plaintext highlighter-rouge">It helped me complete my goal(s)</code>, <code class="language-plaintext highlighter-rouge">It had the information I needed</code>, <code class="language-plaintext highlighter-rouge">It had accurate information</code>, <code class="language-plaintext highlighter-rouge">It was easy to read</code>, or <code class="language-plaintext highlighter-rouge">Something else</code>.</p>
<p><img src="/feedback-library/img/2020-07-25-devtools-2.png" alt="What was the best thing about this page?" /></p>
<p>When you select any reason, a thank you message appears and invites you to create an issue to improve the page if you have specific ideas on how to do so.</p>
<p><img src="/feedback-library/img/2020-07-25-devtools-3.png" alt="Thank you for the feedback. If you have specific ideas on how to improve this page, please create an issue." /></p>
<p>Going back to the top, if you click <code class="language-plaintext highlighter-rouge">No</code> (the page was not helpful), a new panel appears asking you, “What was the worst thing about this page?” You can select: <code class="language-plaintext highlighter-rouge">It didn't help me complete my goal(s)</code>, <code class="language-plaintext highlighter-rouge">It was missing information I needed</code>, <code class="language-plaintext highlighter-rouge">It had inaccurate information</code>, <code class="language-plaintext highlighter-rouge">It was hard to read</code>, or <code class="language-plaintext highlighter-rouge">Something else</code>.</p>
<p><img src="/feedback-library/img/2020-07-25-devtools-4.png" alt="What was the worst thing about this page?" /></p>
<p>When you click any reason, you will see the same thank you message that displayed earlier.</p>
<p>The rating system below the feedback feature allows you to rate the documentation as <code class="language-plaintext highlighter-rouge">unusable</code>, <code class="language-plaintext highlighter-rouge">poor</code>, <code class="language-plaintext highlighter-rouge">ok</code>, <code class="language-plaintext highlighter-rouge">good</code>, or <code class="language-plaintext highlighter-rouge">excellent</code>. Each qualifier appears as you hover over the star. Other than highlighting the star, no other action appears after you click a rating.</p>
<p><img src="/feedback-library/img/2020-07-25-devtools-5.png" alt="What this page helpful? ☆☆☆☆☆." /></p>Katy DeCorahOn Chrome DevTools, you can find a Was this page helpful? feature at the bottom of each page with the options Yes or No. You will also find a 5-star rating system below the feedback feature asking the same question.GitHub Help2020-06-14T00:00:00+00:002020-06-14T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/06/14/github-help<p>On <a href="https://help.github.com/">GitHub Help</a>, you can find a <strong>Were you able to find what you were looking for?</strong> feature stuck to the right side of the page with the options <code class="language-plaintext highlighter-rouge">Yes, easily</code>, <code class="language-plaintext highlighter-rouge">Yes, eventually</code>, and <code class="language-plaintext highlighter-rouge">No</code>. You can also send optional comments.</p>
<p><img src="/feedback-library/img/2020-06-14-github-1.png" alt="" /></p>
<p>When you select any option or submit a comment, a confirmation appears:</p>
<p><img src="/feedback-library/img/2020-06-14-github-2.png" alt="Thank you! Your feedback has been submitted." /></p>Katy DeCorahOn GitHub Help, you can find a Were you able to find what you were looking for? feature stuck to the right side of the page with the options Yes, easily, Yes, eventually, and No. You can also send optional comments.AWS2020-06-13T00:00:00+00:002020-06-13T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/06/13/aws<!-- extra-eyes ignore provide -->
<p><a href="https://docs.aws.amazon.com/">AWS documentation</a> has a <strong>Did this page help you?</strong> feature at the bottom of each page with the options <code class="language-plaintext highlighter-rouge">Yes</code> and <code class="language-plaintext highlighter-rouge">No</code>. You can also click direct links to <strong>Provide feedback</strong> or <strong>Edit this page on GitHub</strong>.</p>
<p><img src="/feedback-library/img/2020-06-13-aws.png" alt="Did this page help you?" /></p>
<p>A <strong>Feedback</strong> link also appears at the top-right of the site’s navigation which links to their external feedback form:</p>
<p><img src="/feedback-library/img/2020-06-13-aws-1.png" alt="Feedback link." /></p>
<p>If you click <code class="language-plaintext highlighter-rouge">Yes</code>, a modal appears with confirmation of your rating and a link to their external feedback form:</p>
<p><img src="/feedback-library/img/2020-06-13-aws-2.png" alt="Thanks for letting us know we're doing a good job!" /></p>
<p>If you click <code class="language-plaintext highlighter-rouge">No</code>, the same confirmation modal appears but with a switch in tone:</p>
<p><img src="/feedback-library/img/2020-06-13-aws-3.png" alt="Thanks for letting us know this page needs work. We're sorry we let you down." /></p>
<p>The external feedback form asks:</p>
<ul>
<li>Kind of issue (<code class="language-plaintext highlighter-rouge">Kudos</code>, <code class="language-plaintext highlighter-rouge">Typo, grammar, or spelling issue</code>, <code class="language-plaintext highlighter-rouge">Broken link</code>, <code class="language-plaintext highlighter-rouge">Inaccurate content</code>, <code class="language-plaintext highlighter-rouge">Other</code>),</li>
<li>How can we make the documentation better?</li>
<li>What are you trying to do?</li>
<li>Contact information (optional)</li>
</ul>
<p><img src="/feedback-library/img/2020-06-13-aws-4.png" alt="AWS Documentation feedback." /></p>Katy DeCorahMapbox2020-06-13T00:00:00+00:002020-06-13T00:00:00+00:00https://doublegreat.dev/feedback-library/2020/06/13/mapbox<p>At the bottom of each documentation page, <a href="https://docs.mapbox.com">Mapbox</a> has a <strong>Was this page helpful?</strong> feature with the options <code class="language-plaintext highlighter-rouge">Yes</code> and <code class="language-plaintext highlighter-rouge">No</code>:</p>
<p><img src="/feedback-library/img/2020-06-13-mapbox-1.png" alt="Was this page helpful?" /></p>
<p>When you click either button, a text area appears for you to leave optional feedback:</p>
<p><img src="/feedback-library/img/2020-06-13-mapbox-2.png" alt="If you have more specific feedback, you can give it below (optional)." /></p>Katy DeCorahAt the bottom of each documentation page, Mapbox has a Was this page helpful? feature with the options Yes and No: